Privacy Policy
Coachify's Privacy Policy
This Privacy Policy outlines the manner in which Coachify (hereinafter referred to as "we," "our," or "us") collects, utilizes, stores, and, where necessary, discloses information provided by individuals (hereinafter referred to as "you" or "the user") while accessing or interacting with our platform, services, or any associated digital interface. By accessing the platform, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Policy.
We reserve the right to modify, revise, or update this Privacy Policy, either in whole or in part, at any time without prior notice. Continued usage of the platform following such modifications shall constitute your deemed acceptance of the revised terms.
1. Nature of Information Collected
We may, in the course of providing access to our services, collect both personally identifiable and non-identifiable information from users. This may include, but is not limited to:
- Full name and contact details
- Email address and other communication identifiers
- Information pertaining to service access, course participation, and activity records
- Transactional information for payment and billing (where applicable)
- System identifiers, device specifications, IP address, browser type, and similar metadata
Such information may be gathered either directly through voluntary submission or indirectly through automated processes and system interactions.
2. Purpose and Extent of Usage
The information so obtained may be processed, stored, or otherwise utilized for a range of legitimate operational, administrative, and strategic purposes, including but not restricted to:
- Facilitating service delivery and account administration
- Enabling platform functionality and maintaining security standards
- Undertaking analytical and diagnostic assessments for service optimisation
- Complying with regulatory or legal frameworks
- Leveraging performance or engagement outcomes, with appropriate discretion, for internal or externally communicated materials, including, where deemed suitable, promotional content, testimonials, or academic success narratives
- Monitoring compliance with terms of service and resolving disputes arising therefrom
The scope of usage may be extended to ancillary purposes that align with the primary objectives stated above, subject to applicable legal constraints.
3. Data Protection & Security Measures
All personal data is subject to reasonable technical and organisational safeguards intended to reduce unauthorised access, alteration, disclosure, or destruction. Such measures include, but are not limited to, data encryption, restricted server access, and cryptographic storage protocols.
While such safeguards are implemented in good faith, no system of transmission or storage can be guaranteed to be fully secure. By continuing to use the platform, the user acknowledges the inherent limitations of digital security.
4. Sharing, Disclosure & Third-Party Engagement
Information collected may, at our discretion and within legal bounds, be shared with or disclosed to:
- Service providers or technical partners engaged in operational support functions
- Relevant authorities in compliance with statutory obligations
- Entities or individuals where such disclosure is deemed necessary to protect the rights, property, or security of the platform or its users
- Internal or external promotional activities, marketing communications, or result-based representation — where the user has provided consent, either explicit or implied through continued use
Such sharing shall be executed with appropriate controls to prevent misuse.
5. User Rights & Controls
Subject to legal, operational, or contractual constraints, users may be entitled to:
- Seek access to their personal data maintained by us
- Request rectification of inaccuracies, if any
- Initiate deletion or suppression of specific data elements
- Withdraw or limit consent regarding certain categories of processing, including promotional usage
Any such request shall be subject to verification and may be addressed through the official communication channel mentioned herein.
6. Retention & Storage
Information collected shall be retained only for the duration reasonably required to fulfill the purposes stated above, or as mandated by applicable law, whichever is longer. Upon cessation of the retention period, data may be securely archived or permanently expunged in accordance with internal protocols.
7. Contact Information
For any queries, clarifications, or formal requests pertaining to this Privacy Policy, you may reach out to us at:
Email: [email protected]
