Question 18.
Another month passed, and Himaja was working under Shreya in a different team. Shreya was impressed by Himaja’s enthusiasm and sincerity. She asked Himaja to accompany her to a meeting with a new client. During the meeting, Himaja made a statement that offended the client. Shreya tried to diffuse the situation by asking Himaja to apologise. Though Himaja apologised, she defended her statement. This infuriated the client further, who categorically told that the statement of Himaja was against his organisation’s core values. He specifically told Shreya that unless concrete steps were taken against Himaja, he would not get into any business with the firm.
Which of the following is the MOST appropriate action that Shreya should take in the interest of all parties?
Which of the following is the MOST appropriate action that Shreya should take in the interest of all parties?
A
Should move Himaja to a non-client facing role in the current project, and explore client facing roles in other projects.
B
Should assure the client that Himaja will be transferred, but send Himaja for a two-week vacation to rejuvenate instead.
C
Should castigate Himaja using strong words in front of the client, and later in the evening, share how much Shreya loved Himaja’s comment.
D
Should advise Himaja to look for a role outside the consulting industry since her competencies are not appreciated by clients.
Question Explanation
Text ExplanationVideo Explanation
Shreya should not lie to the client so option B can be eliminated. Option E can be eliminated as their organisation will lose the client. Option D can be eliminated as that would be unfair to Himaja. Option D can be eliminated as insulting Himaja in front of the client will be demoralising for Himaja. therefore the best course of action would be option A.
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