Question 17.
Due to her constant pleading, Nirmal assigned Himaja a client-facing role in his project. Nirmal instructed her that he would do all the talking during meetings, and she would diligently listen and take notes. However, in the first meeting, Himaja made a comment which contradicted Nirmal. In the next, she interrupted the client while he was making a point. This offended the client, resulting in Nirmal apologising to the client to save the project.
Which of the following is the MOST appropriate action that Nirmal should take against Himaja’s behaviour?
Which of the following is the MOST appropriate action that Nirmal should take against Himaja’s behaviour?
A
Caution Himaja that she would lose client-facing roles if she does not appreciate the rationale behind his instructions.
B
Recommend Himaja for a five-day listening-skills workshop.
C
Await the half-yearly performance review, due in two months, and submit a strong report against Himaja.
D
Ask Himaja's project teammates to have a chat with her on how to behave in client meetings.
Question Explanation
Text ExplanationVideo Explanation
Since Himaja is a fresh recruit so she is in a learning phase and even though she has made a few mistakes but still Nirmal should not be rude or harsh to her. So option B, C and D can be eliminated. Now between option A and E, option A is a better choice as Nirmal should is just warning her so that she be careful in the future meeting while Option E says that Nirmal is blaming Himaja for the situation she has put him in.
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